Mera Saansad
تلاش کریں تلاش کریں
اردو language

Shri Modi hears people's grievances at SWAGAT session

Published By : Admin | December 29, 2012 | 22:03 IST

Shri Narendra Modi revives SWAGAT after 3 months gap due to code of conduct

Shri Narendra Modi resolves to lend credibility to SWAGAT online programme through fast redressal of people’s grievances 

 

Shri Narendra Modi today made it a point to listen to people’s grievances stationed at different district places from Secretariat through SWAGAT online, immediately after presiding over his first State Cabinet meeting on Saturday 29th December 2012.

Speaking on the occasion, Mr. Modi said he was happy to start the proactive programme which remained suspended owing to code of conduct in force for nearly three months due to just concluded State Assembly elections. He understood there was increase in people’s problems during this period. It should be overcome now.

Mr. Modi expressed his resolve to implement the unique Aapno Taluko-Vibrant Taluko (ATVT) project a part of decentralization of administration down to Taluka level. There is need to lend credibility to dispensing justice and take the pro-poor schemes to the target groups.

Other members of his council of ministers were also present during the proceeding, besides Secretaries of departments concerned and officers of respective district administration, Chief Minister’s Secretary Shri A.K. Sharma, senior officers Shri J.P. Modha and Shri Chandresh Kotak.

 

SWAGAT- Redressing the Common Man’s Grievances

SWAGAT- functional from the year 2003 is an innovative concept that enables direct communication between the citizens and the Chief Minister.

 

During the session

•Grievances are logged in, transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours.

•The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned.

• Applicants are called one by one and the chief minister examines each complaint in detail.

•The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned.

•Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance

 

Shri Modi extended the SWAGAT program up to village level in the name of GRAM SWAGAT on 1st February 2011. Swagat Online program going rural has helped the rural people living even in remotest corner of the state get their problems solved quickly.

SWAGAT has been the recipient of various prestigious awards including the United Nations Public Service Award for 'Improving Transparency, Accountability and Responsiveness in Public Service'

Login or Register to add your comment
Explore More
وزیراعظم نریندر مودی کا 78 ویں یوم آزادی کے موقع پر لال قلعہ کی فصیل سے خطاب کا متن

Popular Speeches

وزیراعظم نریندر مودی کا 78 ویں یوم آزادی کے موقع پر لال قلعہ کی فصیل سے خطاب کا متن
View All
PLI, Make in India schemes attracting foreign investors to India: CII

Media Coverage

PLI, Make in India schemes attracting foreign investors to India: CII
View All
NM on the go

Nm on the go

Always be the first to hear from the PM. Get the App Now!
Download App
...
PM Modi pays homage to Mahatma Gandhi
PM Modi pays homage to Mahatma Gandhi
November 21, 2024

Prime Minister Shri Narendra Modi paid homage today to Mahatma Gandhi at his statue in the historic Promenade Gardens in Georgetown, Guyana. He recalled Bapu’s eternal values of peace and non-violence which continue to guide humanity. The statue was installed in commemoration of Gandhiji’s 100th birth anniversary in 1969.

Prime Minister also paid floral tribute at the Arya Samaj monument located close by. This monument was unveiled in 2011 in commemoration of 100 years of the Arya Samaj movement in Guyana.