State has adopted State wide Attention on Grievances by Application of Technology-SWAGAT- , through which State reiterates its commitment to citizens, who can get appropriate remedy to their problems pertaining to the services of Government of Gujarat. Gujarat Chief Minister Shri Narendra Modi is the driving force behind the success of the On-Line complains’ redressal mechanism. He firmly believes in Good Governance, which is a key to social justice and inclusive growth. We are a democratic nation, not an authoritarian system. In democracy: People’s voice is always supreme and sovereign. Governments are obliged to protect rights and defend interest of the citizens. Delay in disposal is a bane for the society. Shri Modiji has found one stop solutions to people’s grievances through SWAGAT on line programme.
Under the dynamic and foresighted leadership of Shri Narendra Modi Gujarat has witnessed a remarkable transformation. Chief Minister, who dares to make impossible possible, says that the flow of complain is an indication to take corrective measures in time. Administration must be proactive in solving problems of citizens, officials must sit together to find out lasting solutions of the problems faced by people. For, five to ten complains are enough to take the right standing. Emphasis is to enhance the sensitivity of administration.
For the first time, when SWAGAT was implemented in April-2003, in his address through video-conferencing to district top brass CM asserted that if citizen has to approach Gandhinagar for trifle matters, it is not at all a good sign for the Government. Village level problems must be solved at village level and Taluka level problems must have solutions at Taluka places only. He stressed on the need to change the attitude of governance. CM always says there is life in file; attend to each issue with utmost sensitivity and dedication.
Technologically Gujarat has changed and progressed a lot. SWAGAT was originally designed by National Informatics’ Centre, a web-browsed programme that not only preserves the applicant’s data, but also enables follow-up, gives reminder after 15 days. Status of application may be explored through internet by entering the specific I.D. number being allotted for to that particular complain. Scrutiny of application helps administration plotting the charts and drafting people centric policies. Complain documents are scanned, the E-File is prepared, and it reaches up to concerned secretary or collector. On 4th Thursday of every month, after giving patient hearing to applicant, CM gives directives to officials for the solution. Through video conferencing, CM can listen to applicant; he can interact with the applicant. Chief Secretary, senior secretaries and district administration participates in SWAGAT, which is being held on 4th Thursday of each month, giving full solutions to complain lodged by applicant, within the framework.
SWAGAT, now extended up to Taluka places, till date received 100349 complains, out of that 98203 have been solved , if we take a glimpse on break up- 51170 complains received under State and District level SWAGAT programme, out of that 50810 found prompt solutions, in Taluka level SWAGAT programme -49179 complains were received out of that 47393 were solved. This is a shining example of people centric governance.
United Nations observes Public Service Day on 23rd June. Administrative and Management Department of Economic and Social Affairs adjudged SWAGAT programme as the best functioning programme, for bringing about quality enabled changes through modern technology; it also considered transparency and accountability factors. SWAGAT scored a double triumph when the coveted public-service award came while Gujarat is celebrating Golden Jubilee of its inception. It has happened because of disciplined efforts and meticulous planning. The achievement is attributed to better work culture, which gives assurance of time-bound solutions.
Text of PM Modi's address to the Indian Community in Guyana
November 22, 2024
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The Indian diaspora in Guyana has made an impact across many sectors and contributed to Guyana’s development: PM
You can take an Indian out of India, but you cannot take India out of an Indian: PM
Three things, in particular, connect India and Guyana deeply,Culture, cuisine and cricket: PM
India's journey over the past decade has been one of scale, speed and sustainability: PM
India’s growth has not only been inspirational but also inclusive: PM
I always call our diaspora the Rashtradoots,They are Ambassadors of Indian culture and values: PM
Your Excellency President Irfan Ali, Prime Minister Mark Philips, Vice President Bharrat Jagdeo, Former President Donald Ramotar, Members of the Guyanese Cabinet, Members of the Indo-Guyanese Community,
Ladies and Gentlemen,
Namaskar!
Seetaram !
I am delighted to be with all of you today.First of all, I want to thank President Irfan Ali for joining us.I am deeply touched by the love and affection given to me since my arrival.I thank President Ali for opening the doors of his home to me.
I thank his family for their warmth and kindness. The spirit of hospitality is at the heart of our culture. I could feel that, over the last two days. With President Ali and his grandmother, we also planted a tree. It is part of our initiative, "Ek Ped Maa Ke Naam", that is, "a tree for mother”. It was an emotional moment that I will always remember.
Friends,
I was deeply honoured to receive the ‘Order of Excellence’, the highest national award of Guyana. I thank the people of Guyana for this gesture. This is an honour of 1.4 billion Indians. It is the recognition of the 3 lakh strong Indo-Guyanese community and their contributions to the development of Guyana.
Friends,
I have great memories of visiting your wonderful country over two decades ago. At that time, I held no official position. I came to Guyana as a traveller, full of curiosity. Now, I have returned to this land of many rivers as the Prime Minister of India. A lot of things have changed between then and now. But the love and affection of my Guyanese brothers and sisters remains the same! My experience has reaffirmed - you can take an Indian out of India, but you cannot take India out of an Indian.
Friends,
Today, I visited the India Arrival Monument. It brings to life, the long and difficult journey of your ancestors nearly two centuries ago. They came from different parts of India. They brought with them different cultures, languages and traditions. Over time, they made this new land their home. Today, these languages, stories and traditions are part of the rich culture of Guyana.
I salute the spirit of the Indo-Guyanese community. You fought for freedom and democracy. You have worked to make Guyana one of the fastest growing economies. From humble beginnings you have risen to the top. Shri Cheddi Jagan used to say: "It matters not what a person is born, but who they choose to be.”He also lived these words. The son of a family of labourers, he went on to become a leader of global stature.
President Irfan Ali, Vice President Bharrat Jagdeo, former President Donald Ramotar, they are all Ambassadors of the Indo Guyanese community. Joseph Ruhomon, one of the earliest Indo-Guyanese intellectuals, Ramcharitar Lalla, one of the first Indo-Guyanese poets, Shana Yardan, the renowned woman poet, Many such Indo-Guyanese made an impact on academics and arts, music and medicine.
Friends,
Our commonalities provide a strong foundation to our friendship. Three things, in particular, connect India and Guyana deeply. Culture, cuisine and cricket! Just a couple of weeks ago, I am sure you all celebrated Diwali. And in a few months, when India celebrates Holi, Guyana will celebrate Phagwa.
This year, the Diwali was special as Ram Lalla returned to Ayodhya after 500 years. People in India remember that the holy water and shilas from Guyana were also sent to build the Ram Mandir in Ayodhya. Despite being oceans apart, your cultural connection with Mother India is strong.
I could feel this when I visited the Arya Samaj Monument and Saraswati Vidya Niketan School earlier today. Both India and Guyana are proud of our rich and diverse culture. We see diversity as something to be celebrated, not just accommodated. Our countries are showing how cultural diversity is our strength.
Friends,
Wherever people of India go, they take one important thing along with them. The food! The Indo-Guyanese community also has a unique food tradition which has both Indian and Guyanese elements. I am aware that Dhal Puri is popular here! The seven-curry meal that I had at President Ali’s home was delicious. It will remain a fond memory for me.
Friends,
The love for cricket also binds our nations strongly. It is not just a sport. It is a way of life, deeply embedded in our national identity. The Providence National Cricket Stadium in Guyana stands as a symbol of our friendship.
Kanhai, Kalicharan, Chanderpaul are all well-known names in India. Clive Lloyd and his team have been a favourite of many generations. Young players from this region also have a huge fan base in India. Some of these great cricketers are here with us today. Many of our cricket fans enjoyed the T-20 World Cup that you hosted this year.
Your cheers for the ‘Team in Blue’ at their match in Guyana could be heard even back home in India!
Friends,
This morning, I had the honour of addressing the Guyanese Parliament. Coming from the Mother of Democracy, I felt the spiritual connect with one of the most vibrant democracies in the Caribbean region. We have a shared history that binds us together. Common struggle against colonial rule, love for democratic values, And, respect for diversity.
We have a shared future that we want to create. Aspirations for growth and development, Commitment towards economy and ecology, And, belief in a just and inclusive world order.
Friends,
I know the people of Guyana are well-wishers of India. You would be closely watching the progress being made in India. India’s journey over the past decade has been one of scale, speed and sustainability.
In just 10 years, India has grown from the tenth largest economy to the fifth largest. And, soon, we will become the third-largest. Our youth have made us the third largest start-up ecosystem in the world. India is a global hub for e-commerce, AI, fintech, agriculture, technology and more.
We have reached Mars and the Moon. From highways to i-ways, airways to railways, we are building state of art infrastructure. We have a strong service sector. Now, we are also becoming stronger in manufacturing. India has become the second largest mobile manufacturer in the world.
Friends,
India’s growth has not only been inspirational but also inclusive. Our digital public infrastructure is empowering the poor. We opened over 500 million bank accounts for the people. We connected these bank accounts with digital identity and mobiles. Due to this, people receive assistance directly in their bank accounts. Ayushman Bharat is the world’s largest free health insurance scheme. It is benefiting over 500 million people.
We have built over 30 million homes for those in need. In just one decade, we have lifted 250 million people out of poverty. Even among the poor, our initiatives have benefited women the most. Millions of women are becoming grassroots entrepreneurs, generating jobs and opportunities.
Friends,
While all this massive growth was happening, we also focused on sustainability. In just a decade, our solar energy capacity grew 30-fold ! Can you imagine ?We have moved towards green mobility, with 20 percent ethanol blending in petrol.
At the international level too, we have played a central role in many initiatives to combat climate change. The International Solar Alliance, The Global Biofuels Alliance, The Coalition for Disaster Resilient Infrastructure, Many of these initiatives have a special focus on empowering the Global South.
We have also championed the International Big Cat Alliance. Guyana, with its majestic Jaguars, also stands to benefit from this.
Friends,
Last year, we had hosted President Irfaan Ali as the Chief Guest of the Pravasi Bhartiya Divas. We also received Prime Minister Mark Phillips and Vice President Bharrat Jagdeo in India. Together, we have worked to strengthen bilateral cooperation in many areas.
Today, we have agreed to widen the scope of our collaboration -from energy to enterprise,Ayurveda to agriculture, infrastructure to innovation, healthcare to human resources, anddata to development. Our partnership also holds significant value for the wider region. The second India-CARICOM summit held yesterday is testament to the same.
As members of the United Nations, we both believe in reformed multilateralism. As developing countries, we understand the power of the Global South. We seek strategic autonomy and support inclusive development. We prioritize sustainable development and climate justice. And, we continue to call for dialogue and diplomacy to address global crises.
Friends,
I always call our diaspora the Rashtradoots. An Ambassador is a Rajdoot, but for me you are all Rashtradoots. They are Ambassadors of Indian culture and values. It is said that no worldly pleasure can compare to the comfort of a mother’s lap.
You, the Indo-Guyanese community, are doubly blessed. You have Guyana as your motherland and Bharat Mata as your ancestral land. Today, when India is a land of opportunities, each one of you can play a bigger role in connecting our two countries.
Friends,
Bharat Ko Janiye Quiz has been launched. I call upon you to participate. Also encourage your friends from Guyana. It will be a good opportunity to understand India, its values, culture and diversity.
Friends,
Next year, from 13 January to 26 February, Maha Kumbh will be held at Prayagraj. I invite you to attend this gathering with families and friends. You can travel to Basti or Gonda, from where many of you came. You can also visit the Ram Temple at Ayodhya. There is another invite.
It is for the Pravasi Bharatiya Divas that will be held in Bhubaneshwar in January. If you come, you can also take the blessings of Mahaprabhu Jagannath in Puri. Now with so many events and invitations, I hope to see many of you in India soon. Once again, thank you all for the love and affection you have shown me.
Thank you. Thank you very much.
And special thanks to my friend Ali. Thanks a lot.
