Shri Narendra Modi revives SWAGAT after 3 months gap due to code of conduct
Shri Narendra Modi resolves to lend credibility to SWAGAT online programme through fast redressal of people’s grievances
Shri Narendra Modi today made it a point to listen to people’s grievances stationed at different district places from Secretariat through SWAGAT online, immediately after presiding over his first State Cabinet meeting on Saturday 29th December 2012.
SWAGAT- Redressing the Common Man’s Grievances
SWAGAT- functional from the year 2003 is an innovative concept that enables direct communication between the citizens and the Chief Minister.
•Grievances are logged in, transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours.
•The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned.
• Applicants are called one by one and the chief minister examines each complaint in detail.
•The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned.
•Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance
Shri Modi extended the SWAGAT program up to village level in the name of GRAM SWAGAT on 1st February 2011. Swagat Online program going rural has helped the rural people living even in remotest corner of the state get their problems solved quickly.
